Parody Concert Cotton Tank | Cats and the Yarn Chain - Catsglow Eyes
Refunds and Returns Policy
Summary:
We want you to love your purchase! If there's a problem (damage, manufacturing error), we'll happily offer a free reprint or a refund within 30 days. Just contact us with photos or videos of the issue.
For returns due to preference (wrong size, don't like it), we offer refunds (minus shipping and a small restocking fee) after the item is returned. Gift cards are non-returnable. We can't do exchanges, but you can always reorder. We aim to make the process clear, fair, and easy!
See below for more specifics:
In case of a damaged product or a manufacturing error, Black cat Cottage offers a free reprint or a refund if you contact us within 30 days of product delivery. Photo or/and video evidence will be required.
- Inspect your order upon arrival. If there are any defects, damages, or incorrect items, contact us immediately using the contact form
Damaged Product or Manufacturing Error
- The item must be unused or unworn
- Contact us using the contact form with your order number and let us know you will be sending along photos and videos as described below depending on the issue.
- Email photo(s) or/and videos of error or damage to catboss@blackcatcottage.shop
- Your photo(s) / videos will be processed for approval
- Once approved, a free reprint of the item will be sent to you at no extra charge
- You do not need to return the damaged or defective item
To facilitate a quicker resolution of your issue, we require the following video or photo evidence.
| Issue | Required evidence |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) |
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5" for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) |
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing. |
| An issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed. |
|
Delivery-related product damage |
A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
|
Reprinted item has the same issue as the original item |
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |
Wrong size or just don't like it-Return for a Refund
- Contact us using the contact form with your order number and let us know you will be returning your item for a refund
- The item must be unused or unworn
- A pre-printed shipping label will be emailed to you
- Once the item is received and inspected, please allow 3-5 business days for the refund to be processed. Banks and credit cards differ on when you will see the refund in your account.
- The shipping cost and a 30% restocking fee will be deducted from the refund amount.
What if I just want an exchange?
- We currently cannot process exchanges as all items are print to order. If you need a different size, return for a refund (see above)
- Order a different size from the website under a new order
Can I return a gift card?
- Gift cards are non-returnable.
Description
This cat may not have Glasgow Eyes but it has Cats Glow Eyes. Another Vintage Tee from Cats and the the Yarn Chain's 2024 Tour in the States. (CAYC). This tee captures a laid-back, shoe gaze homage vibe, perfect for dressing up or dressing down. Made from soft, pre-shrunk combed cotton, it ensures maximum comfort while keeping you looking effortlessly cool as this cat. Celebrate your individuality and add a little mashup humor with an eye-catching design that stands out—perfect for fashion lovers and anyone who appreciates creativity!
Product features
- Stone washed for a vintage look.
- Raw edges at the sleeves add a trendy touch.
- Ribbed collar stretches for easy wear.
- Stabilized seams with shoulder-to-shoulder tape.
- Durable double needle hem ensures longevity.
Care instructions
- Machine wash: cold (max 30C or 90F)
- Do not bleach
- Tumble dry: low heat
- Iron, steam or dry: low heat
- Do not dryclean
| XS | S | M | L | XL | 2XL | |
|---|---|---|---|---|---|---|
| Width, in | 17.72 | 18.90 | 20.08 | 21.26 | 22.44 | 23.62 |
| Length, in | 27.17 | 28.35 | 29.53 | 30.71 | 31.89 | 33.07 |
| XS | S | M | L | XL | 2XL | |
|---|---|---|---|---|---|---|
| Width, cm | 45.00 | 48.00 | 51.00 | 54.00 | 57.00 | 60.00 |
| Length, cm | 69.00 | 72.00 | 75.00 | 78.00 | 81.00 | 84.00 |
EU representative: HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY
Product information: AS Colour 5039, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
Care instructions: Machine wash: cold (max 30C or 90F), Do not bleach, Tumble dry: low heat, Iron, steam or dry: low heat, Do not dryclean