Gothic Floral Tin Candle - Spooky & Scented | Hand-Poured in the USA
Refunds and Returns Policy
Summary:
We want you to love your purchase! If there's a problem (damage, manufacturing error), we'll happily offer a free reprint or a refund within 30 days. Just contact us with photos or videos of the issue.
For returns due to preference (wrong size, don't like it), we offer refunds (minus shipping and a small restocking fee) after the item is returned. Gift cards are non-returnable. We can't do exchanges, but you can always reorder. We aim to make the process clear, fair, and easy!
See below for more specifics:
In case of a damaged product or a manufacturing error, Black cat Cottage offers a free reprint or a refund if you contact us within 30 days of product delivery. Photo or/and video evidence will be required.
- Inspect your order upon arrival. If there are any defects, damages, or incorrect items, contact us immediately using the contact form
Damaged Product or Manufacturing Error
- The item must be unused or unworn
- Contact us using the contact form with your order number and let us know you will be sending along photos and videos as described below depending on the issue.
- Email photo(s) or/and videos of error or damage to catboss@blackcatcottage.shop
- Your photo(s) / videos will be processed for approval
- Once approved, a free reprint of the item will be sent to you at no extra charge
- You do not need to return the damaged or defective item
To facilitate a quicker resolution of your issue, we require the following video or photo evidence.
| Issue | Required evidence |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) |
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5" for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) |
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing. |
| An issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed. |
|
Delivery-related product damage |
A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
|
Reprinted item has the same issue as the original item |
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |
Wrong size or just don't like it-Return for a Refund
- Contact us using the contact form with your order number and let us know you will be returning your item for a refund
- The item must be unused or unworn
- A pre-printed shipping label will be emailed to you
- Once the item is received and inspected, please allow 3-5 business days for the refund to be processed. Banks and credit cards differ on when you will see the refund in your account.
- The shipping cost and a 30% restocking fee will be deducted from the refund amount.
What if I just want an exchange?
- We currently cannot process exchanges as all items are print to order. If you need a different size, return for a refund (see above)
- Order a different size from the website under a new order
Can I return a gift card?
- Gift cards are non-returnable.
Description
Explore the dark side of fragrance with our Gothic Floral Tin Candle. 🖤🥀 This captivating candle features our signature gothic floral print, adding a touch of macabre elegance to any space. These sweet little tin candles are a treat for aromatherapy enthusiasts. Available in 4oz and 8oz tins, these candles contain natural coconut soy wax that is made and hand-poured in the USA. All candles feature a lead and zinc-free cotton wick with an average burning time of 20 hours (4oz) and 40h (8oz). Choose between 5 captivating aromas: evergreen, fresh coffee, mango coconut, spa retreat, or vanilla bean, and 2 tin colors: silver, or black.
.: Natural, hand-poured coconut soy wax in a tin-plated steel vessel
.: Lead and zinc-free cotton wick
.: Size: 4oz vessel (3.7oz wax) and 8oz vessel (6.9oz wax)
.: Choose between 5 beautiful fragrances and 3 tin colors
.: Average burn time: 20 hours (4oz), 40 hours (8oz)
.: Hand-poured in the USA
Shop all candles.
EU representative: Roxanne G designs / Roxanne Gregoraci, roxanne@roxanneg.design, 5810 Marion St, Philadelphia, PA, 19144, US
Product information: Printed Mint, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
Care instructions: Keep the burning candle within sight, and keep away from children and pets. Never burn the candle near flammable items. For best results, burn the candle for 3 - 4 hours in each lighting and trim the wick to 1/4" before lighting. Discontinue use with 1/2" of wax remaining.