This is a Mood Coffee - Light Roast Craft Coffee - whole or ground
Refunds and Returns Policy
Summary:
We want you to love your purchase! If there's a problem (damage, manufacturing error), we'll happily offer a free reprint or a refund within 30 days. Just contact us with photos or videos of the issue.
For returns due to preference (wrong size, don't like it), we offer refunds (minus shipping and a small restocking fee) after the item is returned. Gift cards are non-returnable. We can't do exchanges, but you can always reorder. We aim to make the process clear, fair, and easy!
See below for more specifics:
In case of a damaged product or a manufacturing error, Black cat Cottage offers a free reprint or a refund if you contact us within 30 days of product delivery. Photo or/and video evidence will be required.
- Inspect your order upon arrival. If there are any defects, damages, or incorrect items, contact us immediately using the contact form
Damaged Product or Manufacturing Error
- The item must be unused or unworn
- Contact us using the contact form with your order number and let us know you will be sending along photos and videos as described below depending on the issue.
- Email photo(s) or/and videos of error or damage to catboss@blackcatcottage.shop
- Your photo(s) / videos will be processed for approval
- Once approved, a free reprint of the item will be sent to you at no extra charge
- You do not need to return the damaged or defective item
To facilitate a quicker resolution of your issue, we require the following video or photo evidence.
| Issue | Required evidence |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) |
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5" for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) |
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing. |
| An issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed. |
|
Delivery-related product damage |
A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
|
Reprinted item has the same issue as the original item |
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |
Wrong size or just don't like it-Return for a Refund
- Contact us using the contact form with your order number and let us know you will be returning your item for a refund
- The item must be unused or unworn
- A pre-printed shipping label will be emailed to you
- Once the item is received and inspected, please allow 3-5 business days for the refund to be processed. Banks and credit cards differ on when you will see the refund in your account.
- The shipping cost and a 30% restocking fee will be deducted from the refund amount.
What if I just want an exchange?
- We currently cannot process exchanges as all items are print to order. If you need a different size, return for a refund (see above)
- Order a different size from the website under a new order
Can I return a gift card?
- Gift cards are non-returnable.
Description
Rise and shine... or gently awaken, if that's more your speed. ☕😌 Our "This is a Mood" coffee is the perfect light roast for those mornings when you need a gentle pick-me-up, but still relate to the whole "mood" thing. Featuring our mischievous cat with scissors design and tasting notes of dried fruit and citrus with hints of milk chocolate and almonds, this coffee is as delicious as it is relatable. Available in whole bean or ground. 🖤
The High Lakes blend is a light roast from South and Central America that is perfect as a daily staple thanks to its light body. Each cup comes with dried fruit and citrus flavors with hints of milk chocolate and almonds. Perfect for pour-over, Aeropress, Espresso, or a delightful cold brew. Available in 12oz packs of whole bean and ground options. Roasted in the US from globally sourced ingredients.
Shop all coffee.
.: Size: 12oz (340g)
.: Light roast
.: Tasting notes of dried fruit, citrus, light body
.: Hints of milk chocolate, dried fruits, and almonds
.: Growing region: Central America
.: Whole bean or ground options available
.: Roasted in the USA
.: Small batch roasted by experts for superior quality, consistency and freshness
.: Ethically and sustainably sourced through B Corp certified suppliers
.: Graded and certified as "Specialty Grade Craft Coffee" according to the Specialty Coffee Association’s (SCA) guidelines
.: Please note: This product is shipped only to the United States and their territories, as well as Canada
EU representative: HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY
Product information: Roastify, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
Care instructions: Store coffee in a cool dry place away from direct sunlight to preserve freshness and aroma. Once opened, seal the bag by closing the locking flap with the bag to prevent the coffee from being exposed to oxygen.