Política de envío

All shipping addresses

The following shipping address requirements are applicable to all destinations:

• The shipping address must be exclusively in Latin characters.
• The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
• Printify, the print on demand organization which sends along the orders to the selected print shops,  does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

International delivery

• A recipient’s phone number is required to ensure smooth delivery.

PO box delivery

• Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
• PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
• PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
• The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
  • First name: John (matching the name on the box)
  • Last name: Smith (matching the name on the box)
  • Address 1: PO Box 1776
  • Zip code: 28034
  • City: Dallas
  • Country: United States
• Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed.

Order Processing Time

The production time for an order depends on various factors, including the time of year, product availability, and order size. In general, most orders are shipped within 2-7 business days after the order is submitted. However, it's important to note that the fulfillment timeframe may vary for each order

Shipping Times

Domestic Shipping Options and Times:

International Shipping options and times:

International shipping times can vary depending on the size of the package and the shipping mode, ranging from 2 days to 4 week

Factors like transportation, haulage, and customs clearance can affect international shipping time

• Standard International Shipping: Can take 10-30 business days. 
• Priority International Shipping: Can take 3-5 business days (depending on availability). 
• Factors: International shipping times depend on the size of the package, the shipping mode, and customs clearance processes

However, Black Cat Cottage shop has enabled automatic rerouting so that 

• If the chosen Print Provider is located in a different geographic region than the customer, the order will be re routed per line item to printers in the geographic location of the customer. This enables a reduction in shipping cost and delivery time. 

Shipping Costs 

Are determined by Print Providers and their partner carriers, and are not included in the product price; they are calculated based on the destination, shipping method, and product type.

Here are the Printify Shipping Rates per Print Provider

So the final shipping costs depends on the item chosen, which print provider Back Cat Cottage Shop has chosen to print the product and their partner carriers as well as the shipping address. 

• Since Auto Order Routing is activated for Black Cat Cottage shop, if the chosen Print Provider is located in a different geographic region than the customer, the order will be re routed per line item to printers in the geographic location of the customer. This enables a reduction in shipping cost and delivery time. 

Customs Fees

See the items below per country for information on Customs fees for that specific country. 
Since Auto Order Routing is activated for Black Cat Cottage shop, if the chosen Print Provider is located in a different geographic region than the customer, the order will be re routed per line item to printers in the geographic location of the customer. This enables a reduction in shipping cost and delivery time. Also if the Print provider is within the same country as the customer, there would be no Customs Fee. 

Any Customs fee that IS applied to an order is the responsibility of the customer. 

Lost Orders or Orders that are returned to Print provider as they were undeliverable

All orders have a tracking number once they are shipped by the print provider. Both Black Cat Cottage Shop and the Customer receive this tracking number from the Print Provider. Using this tracking number, it will become known when the product was delivered. It will become known if the carrier deems the items is lost as well.  
If the carrier deems the order is lost, Black Cat Cottage Shop will be notified and can reach out to the Print provider to request a reprint and ship. HOWEVER, first and foremost, Black Cat Cottage Shop will reach out to the customer via email to communicate that the order was lost and to VERIFY the delivery address.  it is the customer’s responsibility to provide an accurate shipping address. See the requirements for a proper shipping address above. Black Cat Cottage will make every reasonable attempt to obtain a free reprint if there is evidence that the carrier is at fault, however, if the customer is at fault in that they improperly input their shipping address, the customer will need to re order the item using the correct shipping address. 

Shipping to or within Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for you or your customers to adhere to the guidelines below to ensure a successful delivery.

Requirements for home delivery  

For a successful home delivery, the following should be provided:

• 1. Recipient’s full name (first and last name, matching the name on the apartment building)
  2. Street address and house number
  3. Apartment number (if applicable)
  4. Floor number (optional)
  5. Zip code
  6. Country
• If the recipient fails to provide the required information in full (e.g., omitting their last name), the carrier may be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.
• For deliveries to a business address, the business name must be clearly indicated on the doorbell to ensure successful delivery. PO box addresses can’t be used for orders to or within Germany.

Requirements for shipments delivered to a parcel locker or Packstation

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

1. The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
2. Once activated, they will receive a postal number, which must be entered in either the “First name” or “Last name” line of the address. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
   • First name: John Smith
   • Last name: 1234567890 (postal number)
   • Address 1: Packstation 104
   • Zip code: 46282 
   • City: Dorsten
   • Country: Germany

Shipping to Brazil

It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number. 

• Ensure the recipient’s CPF number is added to the “Address 2” line when checking out,  using the format XXX.XXX.XXX-XX.
• Include the recipient’s phone number to ensure a smooth delivery.

Shipping to Mexico

Effective January 1, 2025, shipping labels for orders to Mexico must include the following details:

• Recipient’s full name
• Recipient’s tax ID or national ID number
• Recipient’s email address
• Recipient’s phone number

When checking out, the recipient must provide a tax ID number, RFC (Registro Federal de Contribuyentes), or CURP (Clave Única de Registro de Población). Non-residents may use a tax ID, such as an SSN (Social Security Number), tax identification number, or passport number.

Ensure this information is added to the “Address 2” line when checking out if a specific field is not shown when checking out.